I. Restriction

This site is owned and operated by 3INETWORK Ltd. (referred to as "3INETWORK Ltd.", "GATE2VN.NET", "we", "us" or "our" herein). No material from the site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way.

II. General overview

We aim to provide the best possible service to our customers and to do so, we set forth the following terms and conditions. All customers are bound by these terms and conditions. These terms and conditions override any email, chat session, or contact of any kind with any of our staff. This Registration Agreement ("Agreement") also sets forth the terms and conditions of your use of this site to register a domain name on the Internet. This Agreement will become effective when accepted by both parties.

All services provided by us may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of the Socialist Republic of Vietnam or United States law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless 3INETWORK Ltd. from any claims resulting from the use of the service which damages the subscriber or any other party, including any direct, indirect, special, consequential, and/or incidental damages, any loss of profits, any loss of data resulting from your access to or inability to access this site or from your reliance on any information provided in the site, even if 3INETWORK Ltd. and/or its affiliates have been advised of the possibility of such damages.

III. Payments and fees

• 3.1 - Payment is due 1 day from receipt of invoice. Payments not received within 3 days of the due date of invoice subjects your account to suspension. Payments not received within 7 days of the due date of invoice subjects your account to deletion.
• 3.2 - Setup fees are $10 (one-time fee) for shared hosting accounts, $25 (one-time fee) for VPS, and are $100 (one-time fee) for dedicated servers unless otherwise stated. Please note that dedicated servers setup fees and renting fees are Non-Refundable.
• 3.3 - 3INETWORK Ltd. is authorized to charge the client credit card according to the current account pricing. 3INETWORK Ltd. has a right to charge late fees at a rate of 20% of the invoiced amount. There is a $1 declined charge administrative fee for all charges declined due to the client’s error. We reserve the right to reassess this charge for any account that continuously has a credit card that is declined.
• 3.4 - If you wish to cancel your service for whatever reason please submit a ticket to our billing department with your payment method and customer ID. Please note that we do require 10 days notice before your billing date to process your cancellation. In the event of late cancellation, you will still be charged.
  

IV. Refund

• 4.1 Refunds can only be given in the first 30 days and can be applied to hosting services only (provided by GATE2VN.NET). This 30 day money back guarantee covers you in the event that we fail to provide the services which you have purchased. In the event that we fail to provide you with the services you have purchased, please submit a ticket to our billing and request your refund.
• 4.2 In the event that you exercise your right to a 30 day money back guarantee, a set-up fee of $10 for shared accounts, $25 for VPS accounts, $100 for dedicated server will be retroactively charged if it was waived in the original charge.
• 4.3 We will also not issue refunds beyond the first 30 days unless exceptional circumstances exist.

V. Services

• 5.1 - In return for these payments, your hosting account will have a 99.99% or better period of connectivity to the public Internet. Further, you will receive technical support for any issues related to our services. Technical support will be provided on a same day basis, usually within 30 minutes. However, no support will be provided if you are in debt.
• 5.2 - We make daily backup on the same server and weekly backup on our backup storage. However, this is for our management purpose only. You are responsible for making your own backup.

VII. Client behavior

You agree not to do any of the following

• DO NOT SPAM: send unsolicited commercial or bulk email, newsgroup spamming to any party for any reason that may or may not result in a complaint.

• DON'T CRACK/DEFACE: access or attempt to access a computer or network resource that you are not authorized to access. You do not have the right to save or distribute any crack tool either.
• NO WAREZ, NO RIAA/MPAA IP VIOLATIONS: distribute, or make available in any way to any party intellectual property that requires some method of authorization to sell or distribute, which you do not have.
• NO CHILD PORNOGRAPHY: store, transmit, create, or examine any pictures, realistic or not, of humans, anthropomorphic depictions of human-like creatures, or images suggesting humans that are under the age of 18 years in an either implied or actual pornographic picture.
• NO SPOOFING: forge email headers or TCP/IP packet headers.
• NO DoS, NO WORMS/VIRUSES/TROJANS: distribute worms, trojans or viruses, or commit or attempt to commit any denial of service attack against any computer, network, or individual. If you are DoS’ed we reserve the right to suspend your account to limit the attack. If you are found to have caused the DDOS your account may be suspended or cancelled and you will be billed. 

• CPU USAGE: On the shared hosting, you cannot run any modern graphical game server (like half-life, quake, etc.) You can run a text mud, but no hogs like the above, please. Also no CPU heavy process likes Seti or Folding@Home. Customers have to consider very carefully when using the CPU power for their accounts. Otherwise, we may suspend customer accounts in cases of registered impact on other accounts on the server or disturbance caused to the functioning of the server. If we do suspend an account, then the owner will be notified and will be advised or the reason for the. The account's owner may be required to upgrade to a larger package using more system resources. We reserve the right to block files or scripts that use CPU to excess and will advice the customer accordingly.
• NO HIGH BANDWIDTH P2P PROGRAMS: On the virtual servers no program such as Kazza or Edonkey may be used due to the high bandwidth requirements. These are shared servers and use of such programs affect everyone.

• HIGH-RISK SERVICES, which are services that tend to attract denial of service attacks, are strictly prohibited. This includes, but is not limited to, IRC related services and selling of shell accounts.

• COPYRIGHT INFRINGEMENT - Software Piracy Policy: our network may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of the Socialist Republic of Vietnam or United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights. Making unauthorized copies of software is a violation of the law, no matter how many copies you are making. If caught with pirated software, you or your company may be liable under both civil and criminal law, and you may be filed up to $250,000 and/or receive up to 5 years in jail. In compliance with the Digital Millennium Copyright Act (the "DMCA"), please send DMCA notifications of claimed copyright infringements to our Abuse Division

***************************

Please Note:

• Any violation of this Term of Services will result in a clean up fee. Minimum fee is $500 per complaint.
• We reserve the right to modify the Terms of Services periodically, for any reason, and without notice. Please review this Agreement every so often so you will be apprised of any changes made to this page. All customers agree that, during the period of this Agreement, that we may revise the terms and conditions of this Agreement and change the services provided under this Agreement. Any such revision or change to this Agreement will be binding and effective immediately, on posting it to our web site.
• We has the right to discontinue service, or deny access to anyone who violates our Policies or The Terms and Conditions shown above, without prior notice or warning. Refunds of fees paid will not be made if the customer's account is discontinued due to violation of the terms outlined above.